Returns & Exchange Policy - TripleTriple

TripleTriple 退货和换货政策

亲爱的顾客，感谢您选择TripleTriple。我们致力于为您提供满意的购物体验。如果您对收到的商品有任何问题或疑虑，我们的退换货政策将为您提供帮助。

退货政策

您可以在收到商品后 7天内申请退货，无须担心理由。

退货要求：

  • 商品必须保持 未使用 状态，且以 原包装 完整退回。
  • 超过退货时限或包装损坏的商品，将无法退货。
  • 特别提示：我们目前 不提供退款服务，仅支持换货。

换货政策

  • 新换商品的价格需 相同或更高。
  • 请联系邮箱 service@shoptriple3.com 提交申请，并提供以下信息：
    1. 您的姓名和联系方式。
    2. 订单号或发票编号。
    3. 想要更换的商品信息。

产品质量保证

  • 所有商品在发货前均经过严格质量检查。
  • 如果您收到的商品存在问题，请在 收到商品7天内 通过邮箱联系我们：service@shoptriple3.com
  • 请在邮件中提供 商品问题的清晰照片 和您的详细联系方式。

运输损坏或生产缺陷

  • 如商品在运输中受损或有生产缺陷，我们将为您提供支持。
  • 退回商品要求：
    1. 必须保持 未使用 状态，并以 原包装 完整退回。
    2. 请妥善包装退货商品，避免在运输过程中出现进一步损坏。
  • 费用和风险：
    • 退换货的运费需由您承担。
    • 在我们收到商品之前，运输风险由客户承担

TripleTriple的保留权利

  • 对于未满足退货条件的商品，TripleTriple保留拒绝的权利。
  • 因运输损坏导致的商品问题不在此限制内。

我们感谢您的支持与理解。如果您有任何疑问，请随时通过邮箱 service@shoptriple3.com 联系我们，我们将竭诚为您服务。

TripleTriple 团队

TripleTriple Returns and Exchange Policy

Dear Customer, Thank you for choosing TripleTriple.We are committed to providing you with a satisfying shopping experience. If you have any questions or concerns about an item you have received, our return and exchange policy is here to help.

Return Policy

You can request a return within 7 days of receiving your item without worrying about the reason.

Return Requirements:

  • Items must be in unused condition,  returned in their original packaging and intact.
  • Items returned after the return time limit or in damaged packaging cannot be returned.
  • Special Note: We currently DO NOT OFFER REFUND,  only exchanges.

Exchange Policy

  • New exchanges must be the same or higher in price.
  • Please contact service@shoptriple3.com to submit a request and provide the following information:
    1. Your name and contact information.
    2. Order number or invoice number.
    3. Information about the item you wish to exchange.

Product Quality Guarantee

  • All products are carefully inspected before delivery.
  • If there is any problem with the product you received, please contact us within 7 days of receiving the product by email: service@shoptriple3.com
  • Please provide us with a clear photo of the problem and your contact details in the email.

Shipping Damage or Manufacturing Defects

  • We will support you if the item is damaged in shipping or has a manufacturing defect.
  • Returning an item request:
    • Items must be returned in unused condition and in their original packaging.
    • Please pack the returned item appropriately to avoid further damage in transit.
  • Cost and Risk:
    • Shipping costs for returns and exchanges are your responsibility.
    • Shipping is at the customer’s risk until we receive the item.

TripleTriple’s Reservation Rights

  • TripleTriple reserves the right to refuse merchandise that does not meet the return conditions.
  • Issues with merchandise due to shipping damage are excluded from this restriction.

We appreciate your support and understanding. If you have any questions, please feel free to contact us at service@shoptriple3.com and we will be happy to assist you.

TripleTriple Team

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